Refund policy

If you receive a damaged or defective item, please contact our Customer Care team within 7 days of delivery.

When contacting us, please include your order number and clear photos of the issue so we can assist you promptly.

Due to the intimate nature of the products we sell, all sex toys and intimate items are final sale and cannot be returned or exchanged unless they are defective. This policy is in place to protect the health, safety, and peace of mind of our customers.

Items designed to come into contact with the body or bodily fluids are non-returnable and non-resalable.

All refund or replacement requests are subject to review and approval in accordance with this policy. Approved defective items will be replaced.

For authorization and further instructions, please contact us at:
infomoonvelour@gmail.com